Skip to main content
Capstone Sales Performance, LLC | Memphis, TN

Mike Montague interviews Matthew Dashper-Hughes on How to Succeed at Labeling Emotions. 

In this episode:

  • The best attitude, behavior, and technique on how to succeed at labeling emotions
  • Journal and focus on the processes more than the outcomes
  • Use active, empathetic listening
  • Watch your client’s body language, face, and tone
  • Create a graph of arousal and valence for your clients
  • Your client may be unable to label their own emotions
  • Keep a GAGA journal - Gratitudes, Affirmations, Goals, and Achievements for the day
  • Review I/R theory
  • Fear and excitement are very similar physiologically
  • Matthew’s definition of success and favorite Sandler rule




The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies. 


Share this article: